Shipping & Returns.

Thank you for shopping with Idlewind Acres. Here’s what to expect when placing an order, requesting a return, or arranging an exchange.

Shipping

Where we ship

We ship within the continental United States.

Order processing

Orders ship within 3 business days of purchase, excluding weekends and holidays. Processing time is separate from carrier transit time.

Shipping rates and delivery

Available shipping methods and charges are shown at checkout before you complete your purchase. Shipping charges are nonrefundable, except where required by law.

Delivery times depend on your destination and selected shipping method. Carrier delivery estimates are not guaranteed.

Tracking and delivery concerns

We’ll email your shipping confirmation and tracking information when available.

If your package appears delayed, missing, or marked delivered but hasn’t arrived, please contact [email protected] with your order number so we can help investigate.

Address changes and cancellations

Please contact us as soon as possible if you need to change your shipping address or cancel an order. We’ll do our best to help, but changes may no longer be possible once your order has been prepared or shipped.

Returns & Exchanges

Return eligibility

Return requests must be submitted within 3 calendar days of delivery. Eligible items must be unused, unwashed, and in their original condition, with tags and original packaging where applicable. An order number or proof of purchase is required.

Food, perishable products, and live plants are not returnable. If any of these products arrive damaged, defective, or incorrect, please contact us so we can help resolve the issue.

Starting a return

Email [email protected] with your order number and the item you’d like to return. We’ll confirm eligibility and provide return instructions and the return address.

Please obtain approval before sending anything back. Approved returns must be shipped within 2 calendar days of approval. We recommend keeping your shipping receipt and tracking information.

Return shipping and fees

Customers pay return shipping for change-of-mind returns. We do not charge a restocking fee. Original shipping charges are nonrefundable, except where required by law.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact [email protected] promptly if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and photos if possible.

We’ll work with you to arrange an appropriate replacement or refund and cover any necessary return shipping resulting from our error or a damaged or defective item.

Exchanges

We accept exchanges for eligible merchandise, subject to availability and the same request and shipping deadlines as returns.

Customers pay shipping to return the original item and to send the replacement item, unless the exchange is due to a damaged, defective, or incorrect item.

Refunds

For approved returns, refunds will be issued within 3 business days of receiving the returned product, following inspection.

When no product return is required, refunds will be issued within 3 business days of refund approval.

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Your rights

This policy does not limit any rights provided by applicable law.

Questions?

For shipping, return, refund, or exchange questions, email [email protected].